RETURNS & CANCELLATION POLICY

1. RIGHT OF WITHDRAWAL

The Customer has the right to withdraw from the purchase within 14 days from the date of delivery, without providing any reason.

1. RETURN CONDITIONS

To be eligible for a return, the product must meet the following conditions:

• Unused
• Unopened
• In its original packaging
• In a resalable condition

1. NON-RETURNABLE ITEMS

The following items are not eligible for return due to hygiene and safety reasons:

• Opened cosmetic products
• Used products
• Products that cannot be resold for hygiene reasons

1. RETURN PROCESS

Return requests must be submitted in writing via:
support@bloomella.com.tr

After review, the return process will be initiated and further instructions will be provided to the Customer.

1. RETURN SHIPPING COST

• Return shipping costs are the responsibility of the Customer in withdrawal cases
• If the product is defective or incorrectly delivered, shipping costs are covered by the Company

1. REFUND

Returned products are inspected upon arrival.
If approved, the refund process will be initiated.

Refunds are typically completed within 7–14 business days.

1. REFUND METHOD

Refunds are processed using the same payment method as the original transaction (bank transfer).